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MCC 036: Brian Kramer – How to Prove to Customers That You See, Hear and Understand Them Like a Pro
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Episode Description
This week on move. crush. count. we’re answering the question “How can you prove to customers that you see, hear and understand them?”
Our host Scott Joseph dives deep with Brian Kramer – General Manager at Germain Toyota of Naples. Brian’s not only trying to go frictionless. He’s trying to go paperless. He’s really accomplishing great things when it comes to the customer experience and how to buy a car.
Brian Kramer
Brian Kramer is the General Manager of Germain Toyota of Naples.
He is on a mission to digitally transform the automotive retail world by pioneering 100% paperless auto dealership transactions. After 26 years of experience in retail automotive dealerships, he’s an expert when it comes to sharing best practices to sell more cars more ethically and more profitably.